Shipping Policy:Free shipping on orders of 100.00 or more unless specified by individual product! (Shipped to same destination / UPS Ground) WE ship standard UPS ground , FEDEX Ground or USPS Priority shipping with in 48 states in the United States. For all others contact [email protected]
Return Policy:US Personal Defense Products/JPX Police Supply wants you to be very pleased with your purchase, but if for some reason you are not, we provide a 10 day money back guarantee on most products and services purchased, except special order items and Pepper Spray, Full refund will be give Less shipping charges* and restocking fees of 15%, unless the product has a manufacturing defect, then it will replaced or exchanged. Absolutely no returns on pepper spray or special order items..
*Items damaged during shipment: Contact us within 5 business days at ([email protected]).
Limited Return Policy
Batteries, transformers, and wire cannot be returned. Furthermore, clearance items are sold as is and cannot be returned or exchanged for another product unless found immediately defective. If the product is defective upon receipt the customer may elect to receive store credit from JPXPOLICESUPPLY.COM or a full refund.
The returns procedure is as follows:You must notify us by phone or email within 10 day of receiving your order, describing the reason for the return. We will issue a Return Merchandise Authorization (RMA) number and full instructions for returning the order to us. No returns will be accepted without an RMA number. The customer will be responsible for all costs involved in returning the order to us including, but not limited to packaging, shipping, delivery confirmation, and insurance. We strongly recommend that you track and insure your return. If items are lost, stolen, or damaged before we receive them, you will not receive your refund. If you change your mind and suddenly do not want your order anymore we can cancel the order but there is a 15% restocking fee. Shipping is also not refundable. We do not accept returns on pepper spray or pepper spray guns.
Standard Back Orders and SubstitutionsIf an item is discontinued and/or not in stock, it will be removed from the order and customer will not be billed. Customer will then be notified if the item has been discontinued, or is not available. Shipping charges will be adjusted accordingly. Backorders will automatically ship when the product becomes available. They will ship and be calculated on the same terms and in the same manner as the original order. Backorders will not hold the order in the system. Orders will not automatically ship complete unless customer specifically requests this upon order placement. Customer will be notified immediately by phone or e-mail, if an item is discontinued or backordered.
Surveillance Equipment Return Policy
Return Policy for Hidden Cameras, Surveillance Equipment and Other Hi-Tech Products
SHIPPING & HANDLING CHARGES ARE NON-REFUNDABLE.REQUEST TO RETURN PRODUCTS MUST BE OBTAINED FROM JPXPOLICESUPPLY.COM WITHIN FIVE (5) DAY PERIOD AFTER THE CUSTOMER HAS RECEIVED THE PRODUCT(S). WARRANTY: We guarantee all Mystungun Store products to be free of defects in workmanship and material for 90 days (unless manufacturer's warranty is longer) after sale to the customer. We will replace or repair the product(s) at our option providing there is no evidence of customer misuse, or alteration.